Features · AI concierge
A concierge that answers your guests at any hour.
The concierge answers instantly, in your guest's language, with your home's information: the WiFi, the AC, parking, the area. When something needs your judgement, it hands it to you with the context already gathered.
Included in the price. Nothing complicated to set up: it learns from your listing and your documents.
It answers from your information, and never makes things up.
When does the pool open, where are the towels, how does the AC work. The concierge answers instantly with your home's information, the one you gave it through your listing, your guide and the manual. If something isn't there, it doesn't guess: it asks you.
It tries everything first, then hands it to you.
The WiFi isn't working, the guest writes. The concierge walks them through it step by step: restart the router, forget the network and reconnect with the password from the app. Only when there's nothing left to try does it pass it to Sara to take a look, with everything already tried on record. You step in when your judgement is needed.
You set the rules with a tick.
Don't confirm late check-outs without you, escalate serious breakdowns, never promise discounts. Common policies are set with one tap and the concierge follows them. And some lines it never crosses by design: it doesn't share the door code in chat and it never moves money.
An ordinary night.
If a guest writes in the middle of the night because they can't find the key box, the concierge gives them the access hint you saved: next to the lantern, right of the blue door.
The guest gets in without calling anyone, and in the morning you see it already sorted in the summary.
Works alongside your PMS. It doesn't replace it. Your bookings flow in on their own from Airbnb, Booking.com, Vrbo or the PMS you already use. Your calendar and your rates stay exactly where they are: anpira looks after the guest experience, not your back office. Nothing to migrate, nothing breaks, and it connects in minutes. And if you don't use a PMS, you don't need one: anpira works just as well on its own.
Quick questions.
What if it doesn't know the answer?
It doesn't guess. It tells the guest it will check with the host and escalates to you with the conversation's context.
Which languages does it speak?
Whichever your guest writes in. Spanish, English, German, French or Italian, among others: it replies in the language of each message.
Can it give out the door code?
No, never in chat. The code is delivered through the app's secure flow, at the right time. That's a design rule no setting can turn off.
How much does the concierge cost?
It's included in anpira's price. No per-conversation fees, no surprises at the end of the month.
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